Return & Exchange Policy for আপনার প্রোয়োজন

At আপনার প্রোয়োজন, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.

 

Return & Exchange Policy:

We provide a great customer experience for online shopping. We offer a Replacement & Exchange facility if the product has a defect from its manufacturer or if the product is not the same as the customer ordered.

The product must be checked after receiving and in case of any mismatch/faults, please contact our support team within 24 hours. (Conditions applied). Only faulty/mistaken products can be returned.

 

  1. The product must include the original tag, user manual, warranty card, and parts which must be kept with the product. 
  2. If the customer violated any condition, the authority reserves all the right to cancel the refund/exchange service against the specific product.
  3. If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please send it right away with our delivery man.

 

We offer to take back the product from your doorstep into Dhaka metro. If doorstep is not possible please book your product by courier to our Office Address

United Tower, Road No 3, Muslim Nagar, Matuail, Jatrabari, Dhaka 1236, Bangladesh

*** ‘‘Product Replacement” will not be covered if the product is burnt, damaged by a short circuit, broken by a customer, or damaged while in use by the customer.

Eligibility for Returns

  • Items must be returned within 7 days from the date of purchase.
  • Items must be in their original condition, unused, unwashed, and with all tags and packaging intact.
  • Proof of purchase (order confirmation or receipt) is required for all returns.

Non-Returnable Items

  • Gift cards.
  • Customized or personalized items.
  • Clearance or final sale items (unless defective).

Return Process

  1. Initiate a Return: Contact us at service@apnarproyojon.com with your order details and the reason for the return.
  2. Receive Return Authorization: Once your request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to return your item.
  3. Ship the Item: Pack the item securely and include the RAN and proof of purchase. Ship it to the address provided in the return instructions.
  4. Inspection and Refund: Once we receive the item, we will inspect it and notify you of the approval or rejection of your refund.

Refunds

  • Approved refunds will be processed within 7-10 business days of receiving the returned item.
  • Refunds will be issued to the original payment method.
  • Shipping charges are non-refundable.

Exchanges

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.
  • For defective or incorrect items, we will provide a prepaid return shipping label.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery. Provide photos of the damage, and we will assist with a replacement or refund.

 

Warranty Policy

Purchasing a product covered by a warranty can help ensure your peace of mind. All of our customers will be entitled to get one year’s service including all spare parts from the date of invoice. Our warranty policy does not include damages or broken products by customers. Warranty service will cover all kinds of damage or be limited to specific defects. After one year customers will get after-sales service officially with payment.

 

  • The servicing process may take 7-10 working days, depending on the product type.

  • To claim warranty service customers must show proper documents like invoices, purchase orders, etc.

  • Warranty policy will not be covered if you can’t install the product by proper guidelines

This warranty does not replace the guarantee, Which means that the customer can request to repair the product, or replace it if repair is not a viable option

 

Contact Us

For any questions or concerns about returns, please reach out to us:

We value your trust and aim to make your shopping experience as seamless as possible!