Cancellation and Refund Policy

You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. APNAR PROYOJON support team can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is shipped We do charge a delivery fee for canceling an order.

 

The refund process will be initiated after receiving the products from our warehouse. The refund process starts as per the following return type.

 

  1. Refunds from Return- Processing time will be counted within 48 hours after receiving products
    2.  If we approve your request from our end,  it takes an average of 8 -10 days for the    bank to process the transaction.



 

If your product is eligible for a refund, you can choose your preferred refund method based on the table below.


 

Payment Method

Refund Option

Refund Time

bKash

bKash

8 -10 Business Days

Bank

Online payment Reversal

8 -10 Business Days

Cash on Delivery (COD)

bKash/Online Payment Refund

8 -10 Business Days

At APNAR PROYOJON, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to assist with a refund. Please review our refund policy below.

Eligibility for Refunds

  • Refund requests must be initiated within 7 days from the date of purchase.
  • Items must be returned in their original condition, unused, unwashed, and with all tags and packaging intact.
  • A valid proof of purchase (order confirmation or receipt) is required to process refunds.

Non-Refundable Items

  • Gift cards.
  • Customized or personalized items.
  • Clearance or final sale items.

How to Request a Refund

  1. Contact Us: Email us at service@apnarproyojon.com with your order number and reason for the refund.
  2. Return Authorization: Once approved, you will receive a Return Authorization Number (RAN) and instructions for returning the item.
  3. Ship the Item: Use the provided instructions to send the item back to us. Include the RAN and proof of purchase in the package.

Refund Processing

  • Refunds will be issued to the original payment method within 7-10 business days after receiving and inspecting the returned item.
  • Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

Defective or Incorrect Items

If your order arrives damaged or you receive the wrong item, please notify us within 7 days of delivery. We will provide a replacement or a full refund, including shipping costs, for these issues.

Contact Us for Assistance

For any questions or concerns about refunds, feel free to contact us:

We appreciate your understanding and look forward to serving you better!